Overage Service Agreement

1. Definitions

• Credits: the unified usage-based billing unit on the platform.
• Overage Service: when your available Credits are insufficient, the platform may continue providing service within an agreed overage limit.
• Overage Fees: fees incurred due to usage beyond available Credits.

2. Activation and Scope

• The Overage Service only takes effect after you explicitly enable it.
• It applies to products and scenarios that support overage billing (as shown on the product page or the enablement dialog).

3. Overage Limit and Ratio

• The overage limit (Credits / USD) and ratio are those displayed in the enablement dialog.
• Once the overage limit is reached, the platform may restrict further overage usage for risk control and settlement purposes.

4. Settlement and Charges

• Overage fees are typically charged together at the next subscription renewal / settlement cycle (subject to what is displayed on the page).
• If there are pending overage fees, you agree to follow the platform’s settlement flow to complete payment/charges.
• You understand that charge execution time may vary and may be retried according to payment provider rules.

5. Refunds and Disputes

• Overage fees are generally non-refundable once incurred (unless required by law).
• If you dispute any bill or charge, please contact support and provide order/billing references for investigation.

6. Miscellaneous

• The platform may update this agreement for compliance, risk control, or operational reasons. Continued use after publication indicates acceptance.
• This agreement works together with other platform policies. For overage-related matters, specific overage rules prevail.

Support: support@xailinker.com